ONLINE GROCERY

The billing address is the one linked to your credit card and is usually your civic address. The delivery address is the address where you want us to deliver your order.

Yes. In order to purchase your groceries online you must have or create an account. That way, your personal and delivery information will be saved for your next order.

To buy groceries online, start by choosing the supermarket that will assemble your order, since the products offered depend on the store. You have three options, under “Begin to shop”:

• If you have an account, you can log in by clicking the "Account" button in the top right corner of the website and then "Login". .
• If you do not have an account, you can create one. This simple, fast process will make buying groceries online easier.

Then simply place the items you want in your grocery cart.

Choose an item from the online grocery store and click on the "Add" icon. Each additional click increases the quantity of an item, or you can enter a number in the box to left of the "Add" button.

Yes. You can shop on any computer, smartphone or tablet with Internet access. Many customers use both their home and work computers, and others even visit their local IGA while using the IGA website on their phone to keep track of their grocery list.

Mention it in the "Comments" box at the bottom of the grocery cart, or contact Customer Service by dialing 1-800-465-2139 or 514-324-8254, or by filling out the form in the Contact Us section.

The shopping list is always visible as you shop in the online grocery store; you can see it on the right side of your web browser. You can instantly see the contents and make changes, or click the "My list" link for more details.

If you navigate elsewhere on the site than the online grocery page (e.g., Inspiring recipes or Products to discover), you can return to your list by clicking on the "List" button at the top of each page, to the right.

Click on the trash can icon to the right of the product you want to remove.

Click on a product in the online grocery store to access the detailed product page.

For more information, contact Customer Service by calling 1-800-465-2139 or 514-324-8254, or by filling out the form in the Contact us section.

Yes. You can access your previous orders in the Order history section of your account. And when you are shopping online, you can check “My previous purchases” to display only your favourite products.

Sure! Check one or more recipe ingredients and click the list icon on their right. To add a whole recipe's ingredients at once, click the “Add to shopping list” button on the right.

Unfortunately, you cannot automatically add ingredients from an online recipe found elsewhere than on IGA. However, you can find these ingredients in our online grocery store by using our search engine.

In your detailed shopping list, you can choose a different substitution option for each product, in case some items are not available when your order is assembled in-store.

From your account, you can also choose the same substitution option for all items.

The substitution options are:

• Same size, different brand;
• Same brand, different size;
• No substitution.

Although we constantly strive to keep our product selection up-to-date, there may be situations where a product is not available at the IGA store you selected.

Follow the order processing steps in the Order history section of your account profile by clicking on the order you wish to track.

You can also contact your grocer directly if you are uncertain about your order status.

Yes, as long as your order status is In progress / New or In progress / Ready for assembly. To check, go to the Order history section of your account profile and click on the order number you wish to cancel. If the order status allows it, you will be able to click on Cancel my order just below the order summary.

You can also contact your grocer directly if you are uncertain about your order status.

Depending on which IGA store you choose, you can pay by credit card, debit card, or cash when you pick up your order.

If you choose to have your order delivered, the IGA grocer you selected may or may not accept payment by credit or debit card. This will be indicated on the order screen before you submit your order.

Some IGA stores accept direct credit card payment on our secure site. You need only present your credit card and some ID at pickup or upon delivery to confirm your identity.

You cannot use an IGA gift card to pay for your online order. However, you can use an IGA gift card if you choose to pay for your order directly at your IGA store at pickup.